Winter Storm URI - Financial Impact

Winter Storm URI brutally impacted Texas. We all suffered from the bitter cold, and the damage it wrought, including over one hundred deaths attributed to the storm. As if that were not enough, we are now battling the economic fallout of the storm.  Many of you already know Brazos Electric Coop, HOTEC’s generation and transmission provider, has filed bankruptcy.  As with all bankruptcies, it can take substantial time to process, and this is no exception.  While I wish I could tell you the exact financial impact to HOTEC at this time, that is not possible. 

We are continuing to closely monitor and work diligently with Brazos Electric Cooperative as the judicial process proceeds.  We are also working with our state representatives that serve within HOTEC’s electric service footprint to explore avenues that will allow us to mitigate the damage this challenging period has caused.  There may come a time that we need you, our members, to help us communicate our legislative needs, and we hope you will come to our aid if that time comes.

 

Please know during the midst of the storm, our only mission was to keep the power on to as many members as possible, but now we must work together to find solutions to fix the financial burden the storm has placed on utilities across the state.  We also have to address necessary changes which need to be made to the system that allowed for this situation.  Your cooperative has served you since 1937, and we will continue doing so for many generations to come.

Storm Preparation Ice Storm Billing Info Resources for Assistance

Outage Texting Service Enrollment

Heart of Texas Electric Cooperative is always working to improve service to our members. A recent improvement added is our new outage texting service.

In October 2020, Heart of Texas EC completed a mass enrollment of our members. If your cell phone number was listed in your account information, you were automatically enrolled. Now, if you have a power outage in the future, you can report your outage via text message. Simply text OUT to 1-800-840-2957.

If your account information did not include the your cell phone number, you can still enroll. Sign into your account online, Select Profile; then Accounts. It may take a couple of days for the new number to appear in your account information.

Then from your cellphone, text “HOTEC” to 1-800-840-2957. You should receive a message, or you can text “Help” for more information.

Please add HOTEC to your contacts. Still have questions, give member services a call at 1-800-840-2957.


 

HOTEC Covid-19 Response

HOTEC continues to monitor the developing news concerning COVID-19. We feel at this time; it is prudent to take precautions based on information disseminated by the CDC, which advises social distancing. We have implemented our pandemic mitigation plan and are taking the steps necessary to protect our members and employees. 

Please know as not only your local electric provider, but also as a partner in the communities we serve, HOTEC is here to continue offering excellent service to our members, and we will be here to help our communities in every way possible to recover from the damage this has created.

• We Serve Our Members   • We Take Care of Each Other

 • WE WORK SAFE

You may contact us at: 1-800-840-2957; McGregor (254) 840-2871; Rosebud (254) 231-0444. 

Attention Small Business Owners, Use the link below for a few resource links for the SBA stimulus assistance.

LATEST FROM HOTEC
Wednesday | February 24, 2021

Ice Storm Billing Info

more
Tuesday | August 11, 2020

Outage Reporting

Members may report a power outage by calling 1-800-840-2957. Please have your account number and address available. Members may also text their pow...
more
Tuesday | August 11, 2020

Our Mobile App is Unavailable

Our mobile phone app is not available at this time due to a necessary software update. If you currently have the app on your phone, we recommend unins...
more
Thursday | July 23, 2020

Annual Membership Meeting

The 2020 Annual Membership Meeting which was scheduled for Tuesday, Oct. 20, 2020, has been postponed due to ongoing COVID-19 concerns. The decisio...
more