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Heart of Texas Electric Cooperative Inc. was incorporated in 1937 to provide electricity to rural areas of Central Texas. The co-op has over 15,000 members and over 21,000 meters served by over 3,700 miles of line. The service territory of the cooperative spans across the following counties: Bell, Bosque, Coryell, Falls, Hamilton, McLennan and Milam.
Scammers are calling and Caller ID says it's us! It's not!
The latest of these scam calls began March 19.
Several Heart of Texas EC members and others have reported that they received a phone call from someone claiming to be with Heart of Texas EC, and the caller ID indicates that the call is coming from our 800 number. They are threatening to disconnect their service if they do not pay their bill immediately. The member was given a number to call back to make their payment. When the member called this number, the party answered, "Heart of Texas Electric."
If you receive a similar call, demanding payment over the phone, do not give them your personal/banking information. They may ask for your account number or your location as well as your bank routing number or credit card information.
When in doubt, hang up! Do not give out your personal information.
If this happens to you, please call the office at the phone number listed on your statement.
Sign Up For Outage Texting !
Pay by Credit/Debit Card: 855-399-2688
Outage Reporting: 1-800-840-2957