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MEMBER SERVICES: 1-800-840-2957 

OUTAGE REPORTING: CALL  1-800-840-2957; OR TEXT 'OUT' TO 1-855-644-1795

PAY BY CREDIT/DEBIT: 855-399-2688

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Outage Reporting

Heart of Texas Electric Cooperative is dedicated to providing the most reliable power supply possible.  However, if your electric power goes off, please follow the below instructions.

HOTEC Outage Map

Outages

Heart of Texas Electric Cooperative is dedicated to providing the most reliable power supply possible.  However, if your electric power goes off, please follow these instructions.

  1. Check your fuses or circuit breakers to determine if the problem is within your home.

  2. Check to see if your neighbors have power.  This will help HOTEC determine whether the trouble is caused by a transformer serving your home, or is more general in nature.

  3. To report an outage 24 hours a day, 7 days a week, text OUT to 1-855-644-1795. You may also call 800-840-2957, 254-840-2871 or 254-231-0444, option 1.

  4. If a serviceman makes a call to your premises and finds the problem is not HOTEC's responsibility, you will be billed for a service charge to cover the expenses.

  5. If the outage is HOTEC's responsibility, there is no charge.

Call the office if you need additional help. 

Critical Care

The Cooperative maintains a list of critical care customers.  Upon request, HOTEC will strive to meet the special needs of such individuals. Contact HOTEC for details.  Download Critical Care Form here. Requires a physician's signature.

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About Us

Heart of Texas Electric Cooperative Inc. was incorporated in 1937 to provide electricity to rural areas of Central Texas. The co-op has more than 17,000 members and over 23,000 meters served by nearly 4,000 miles of line. The service territory of the cooperative spans across the following counties: Bell, Bosque, Coryell, Falls, Hamilton, McLennan and Milam.

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©2023 Heart of Texas Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • Contact Us
    • Board of Directors
    • Career Opportunities
    • Service Territory
    • Texas Cooperatives
    • About Touchstone Energy Cooperatives
    • Cooperative Principles
    • Non-Discrimination Statement
  • Member Services
    • Co-op Connections Savings
    • Touchstone Energy Savings
    • Texas Co-op Power
    • Safety
      • Electrical Safety Checklist
      • Safety Quiz
      • Storm Center
      • Outage Reporting
  • New Service
    • 911 County Coordinator's Phone List
    • New Construction Application
    • New Construction Check List
    • New Construction
      • Permanent Residence
      • Mobile Homes
      • Temporary or Seasonal Structures
      • Non-Residential Permanent Structure
      • Underground Single Phase 200 or 320 AMP
      • 200 Amp Meter Loop Spec Sheet
      • 320 Amp Meter Pedestal
  • Billing Options
    • Payment Assistance
    • Rates
    • Payment Locations
  • Forms
  • Programs
    • Distributed Generation
    • Capital Credits
    • Energy Tips
    • Operation Round Up
    • Rebates
    • Rural Friends ACRE
    • Teacher Mini-Grant
    • Youth Tour & Scholarships