Heart of Texas Electric Cooperative is dedicated to providing the most reliable power supply possible. However, if your electric power goes off, please follow the below instructions.
Outages
Heart of Texas Electric Cooperative is dedicated to providing the most reliable power supply possible. However, if your electric power goes off, please follow these instructions.
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Check your fuses or circuit breakers to determine if the problem is within your home.
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Check to see if your neighbors have power. This will help HOTEC determine whether the trouble is caused by a transformer serving your home, or is more general in nature.
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To report an outage 24 hours a day, 7 days a week, text or call 1-800-840-2957. Text the keyword HOTEC or select option 1 if calling. If we are unable to find your account by phone number, you may need your account number or meter number located on your bill. You may also dial 254-840-2871 or 254-231-0444, option 1, for locals calls in your area.
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If a serviceman makes a call to your premises and finds the problem is not HOTEC's responsibility, you will be billed for a service charge to cover the expenses.
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If the outage is HOTEC's responsibility, there is no charge.
Here's How To Sign Up For Outage Texting
Call the office if you need additional help. Click for Video Instructions.
Critical Care
The Cooperative maintains a list of critical care customers. Upon request, HOTEC will strive to meet the special needs of such individuals. Contact HOTEC for details. Download Critical Care Form here. Requires a physician's signature.