Outage Reporting

Members may report a power outage by calling 1-800-840-2957. Please have your account number and address available.

Members may also text their power outage. Your cell phone number must be listed in your account information to use this service.

If you were signed up for outage texting under the previous program, please text STOP to cancel.

To sign up for our new texting service, text HOTEC to 1-800-840-2957. You will receive a "welcome" text. Reply HELP for more information.

Coming soon! We are working to add an outage map to the website. Check back for more information.

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.

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Outage Reporting